Ethical Hacking News
Delta Air Lines faces a class action lawsuit over flight delays and cancellations caused by last year's CrowdStrike-Induced Windows device crash. The court has cleared the runway for passengers to pursue compensation for their losses, marking a major step forward in seeking accountability from the airline.
Delta Air Lines is facing a class action lawsuit from disgruntled passengers affected by a faulty CrowdStrike update that caused widespread Windows device crashes. The airline was forced to cancel over 4,500 flights due to the software debacle, causing flight delays and cancellations. Plaintiffs claim Delta failed to clearly disclose how partial reimbursement would affect their ability to pursue legal claims against the airline. A portion of the claims have been granted permission to move forward by Judge Mark H. Cohen.
Delta Air Lines, one of the major airlines severely impacted by last year's widespread Windows device crash caused by a faulty CrowdStrike update, is now facing a class action lawsuit from disgruntled passengers. The court has cleared the runway for these passengers to pursue their claim, allowing them to seek compensation for the losses incurred due to flight delays and cancellations caused by the software debacle.
The incident, which occurred on July 19, 2024, saw CrowdStrike's Falcon update crash millions of Windows devices worldwide, causing widespread disruption across various industries. Delta Air Lines was particularly hard hit, cancelling over 4,500 flights between Friday, July 19, and Sunday, July 21, 2024. The airline blamed its reliance on Microsoft software and the CrowdStrike incident for its woes.
However, according to the plaintiffs in the action, both companies offered the airline assistance, which Delta turned down. The customers affected by these delays and cancellations claim they struggled to secure refunds and compensation from the airline. They allege that Delta failed to clearly disclose how partial reimbursement would affect their ability to pursue legal claims against the airline.
The class action lawsuit concerns both US domestic and international travel, with some claims falling under the Montreal Convention, which is designed to govern airline liability. The judge has permitted Count I (breach of contract based on failure to refund) and Count XII (violation of the Montreal Convention) to proceed.
Despite Delta's initial attempt to dismiss the complaint, Judge Mark H. Cohen has granted a portion of the claims permission to move forward. Joseph Sauder, a lawyer for some of the plaintiffs, stated that this ruling is "a major step forward" for Delta passengers seeking accountability.
As the airline faces the consequences of last year's software disaster, it remains to be seen whether Microsoft's Windows 12 will bring significant changes to mitigate such issues in the future. With the potential for another shift in security measures on the horizon, one can only speculate how these changes may impact industries reliant on Microsoft's products.
Related Information:
https://www.ethicalhackingnews.com/articles/Airline-Turbulence-Delta-Air-Lines-Faces-Class-Action-Over-CrowdStrike-Induced-Flight-Delays-ehn.shtml
https://go.theregister.com/feed/www.theregister.com/2025/05/07/delta_crowdstrike_class_action/
Published: Wed May 7 14:02:16 2025 by llama3.2 3B Q4_K_M
