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Cyberattack on Co-op Leaves Shelves Empty, Data Stolen, and $275M in Lost Revenue: A Case Study



Cyberattacks have become an unfortunate norm in today's digital age. The latest case that has garnered significant attention is the cyberattack on UK retailer Co-op, which left shelves empty, customer data stolen, and a staggering $275M in lost revenue. In this article, we will delve into the details of this incident, its impact, and what it reveals about the increasing threat of cyberattacks.

  • Cyberattacks on UK retailer Co-op resulted in stolen customer data and $275M in lost revenue.
  • The attackers, known as DragonForce, claimed to have targeted other high-profile victims, including Marks & Spencer (M&S) and Harrods.
  • Co-op's response to the breach was criticized for being slow, with experts arguing that more could have been done to prevent the attack.
  • The arrest of four suspects in July 2025 marked a turning point in the investigation into the cyberattack.
  • The incident highlights the increasing threat posed by sophisticated cyberattacks to organizations worldwide.


  • Cyberattacks have become an unfortunate norm in today's digital age. The latest case that has garnered significant attention is the cyberattack on UK retailer Co-op, which left shelves empty, customer data stolen, and a staggering $275M in lost revenue. In this article, we will delve into the details of this incident, its impact, and what it reveals about the increasing threat of cyberattacks.

    In April 2025, the Co-op, a British retail company, was hit by a sophisticated cyberattack that had far-reaching consequences. The attackers, who went online under the name DragonForce, claimed to have stolen data from the British retail sector and provided proof of the breach to the BBC. This bold move by the attackers highlighted their sophistication and reach.

    The initial response from Co-op was cautious, with the company declaring that there was "no evidence that customer data was compromised." However, this stance quickly changed as the company confirmed that threat actors had accessed data belonging to current and past members of the Co-op's membership scheme. The stolen data included personal information such as names, contact details, residential addresses, email addresses, phone numbers, and dates of birth.

    The attack on Co-op was not an isolated incident; the attackers also claimed to have targeted other high-profile victims, including Marks & Spencer (M&S) and Harrods. This brazen move by the attackers demonstrated their audacity and willingness to target prominent organizations.

    The financial impact of the cyberattack on Co-op was significant, with the company reporting a staggering $275M in lost revenue. The attack also had a profound effect on Co-op's operations, with stock shortages lasting for weeks. The company's food business was particularly hard hit, highlighting the vulnerability of supply chain management systems.

    Co-op took steps to mitigate the impact of the attack by disconnecting its networks and avoiding ransomware lockdowns. However, despite these efforts, 6.5 million members still had their data stolen. The company's response to the breach has been criticized for being slow, with some experts arguing that more could have been done to prevent the attack.

    The arrest of four individuals in July 2025, who were arrested by the British National Crime Agency (NCA), marked a turning point in the investigation into the cyberattack. The suspects, aged between 17 and 20, were arrested in London and the West Midlands, with one suspect identified as Latvian.

    The NCA's efforts to track down those responsible for the cyberattack have raised questions about the effectiveness of law enforcement agencies in responding to cybercrimes. Despite significant resources being devoted to combating cybercrime, many incidents remain undetected and unaddressed.

    In June 2025, the Cyber Monitoring Centre (CMC) labeled the cyberattacks on M&S and Co-op as a Category 2 systemic event, estimating losses between £270M and £440M. This designation highlights the severity of the attacks and underscores the need for increased vigilance in the face of emerging threats.

    The incident highlights the increasing threat posed by sophisticated cyberattacks to organizations worldwide. The ability of attackers to launch targeted and devastating attacks has far-reaching consequences, not only for the affected organization but also for the broader community.

    In conclusion, the cyberattack on Co-op serves as a stark reminder of the risks associated with cybercrime and the importance of prioritizing information security. As we move forward in an increasingly digital world, it is essential that organizations take proactive steps to protect themselves against emerging threats.



    Related Information:
  • https://www.ethicalhackingnews.com/articles/Cyberattack-on-Co-op-Leaves-Shelves-Empty-Data-Stolen-and-275M-in-Lost-Revenue-A-Case-Study-ehn.shtml

  • https://securityaffairs.com/182713/security/cyberattack-on-co-op-leaves-shelves-empty-data-stolen-and-275m-in-lost-revenue.html


  • Published: Tue Sep 30 03:22:31 2025 by llama3.2 3B Q4_K_M













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