Ethical Hacking News
Gainsight CEO downplays scope of recent data breach, but a "handful" of customers may have been affected. The breach is linked to ShinyHunters, a known ransomware crew, and raises questions about the company's security measures and response to the incident.
Gainsight faced scrutiny after a data breach was disclosed by Salesforce. A handful of customers had their data affected, according to Gainsight's CEO Chuck Ganapathi, but more than 200 potentially affected Salesforce instances have been reported by Google Threat Intelligence Group principal analyst Austin Larsen. The breach is believed to have occurred when ShinyHunters, an extortion crew, accessed Gainsight's system three months prior to the data theft. Gainsight disabled its Salesforce integration pending further investigation and notified affected customers for support. The incident highlights the importance of robust security measures in place for customer data and the need for companies to be transparent about breaches when they occur.
Gainsight, a customer success platform provider, recently faced scrutiny after a data breach was disclosed by Salesforce. According to reports, the breach involved Gainsight's connected app and resulted in the theft of sensitive customer data.
However, according to an interview with Chuck Ganapathi, CEO of Gainsight, only "a handful" of customers had their data affected. This assertion has been contradicted by Google Threat Intelligence Group principal analyst Austin Larsen, who stated that GTIG is aware of more than 200 potentially affected Salesforce instances.
The breach is believed to have occurred when ShinyHunters, an extortion crew linked to the attack, accessed Gainsight's system three months prior to the data theft. The incident has sparked controversy over the scope of the breach and how Gainsight handled it.
In response to the breach, Gainsight disabled its Salesforce integration, pending further investigation. The company also notified affected customers and is working directly with them to provide support.
Salesforce first disclosed suspicious activity involving Gainsight's connected app on November 19. In response, Salesforce revoked access and refresh tokens associated with Gainsight-published applications connected to the CRM giant.
The incident has raised questions about the security measures in place for customer data and how companies respond to breaches of this nature. The involvement of ShinyHunters, a known ransomware crew, adds further complexity to the situation.
Gainsight's handling of the breach has also been criticized by some, with Ganapathi downplaying the scope of the incident while Salesforce has provided more detailed information on the affected customers.
The incident highlights the importance of robust security measures in place for customer data and the need for companies to be transparent about breaches when they occur.
In a blog post, Ganapathi acknowledged that Gainsight's system was accessed by ShinyHunters three months prior to the data theft. However, he maintained that only a handful of customers had their data affected.
"We know how critical Gainsight is to your daily operations, and we personally take the responsibility for ensuring you have access to our products," Ganapathi wrote in the blog post. "We will be sharing more details about this effort, including additional guidance and resources, on our Community page in the coming days."
Gainsight has also established teams to help customers manage their customer success instances while the Salesforce connection remains offline.
The incident serves as a reminder of the importance of robust security measures and transparency when it comes to data breaches. Companies must be prepared to respond quickly and effectively to minimize the impact on affected customers.
In this article, we will delve deeper into the details of the Gainsight data breach, exploring how the company handled the incident, what steps were taken to mitigate the damage, and the implications for customer data security.
Related Information:
https://www.ethicalhackingnews.com/articles/Gainsight-CEO-Downplays-Data-Breach-Scope-Amid-Controversy-Over-Customer-Affected-ehn.shtml
https://go.theregister.com/feed/www.theregister.com/2025/11/26/gainsight_ceos_handful_customers_data_stolen/
Published: Wed Nov 26 14:55:18 2025 by llama3.2 3B Q4_K_M
