Ethical Hacking News
British retailer Marks & Spencer has replaced Tata Consultancy Services (TCS) as its primary IT service desk provider following a months-long procurement process. The move comes amidst the company's ongoing efforts to strengthen its cybersecurity measures and restore normal operations after a significant cyber incident earlier this year.
Marks & Spencer has replaced Tata Consultancy Services (TCS) as its primary IT service desk supplier after a months-long procurement process. The change does not affect Marks & Spencer's wider TCS relationship, with the company opting to work with other partners for this specific service. Marks & Spencer is navigating a tumultuous year marked by significant disruptions to its operations and a recent cyber incident that resulted in potential losses of up to £300 million. The replacement highlights the growing threat of cyberattacks in the retail sector and the importance of maintaining robust cybersecurity measures. Marks & Spencer's decision demonstrates its commitment to finding the most suitable product for its needs, rather than sticking with a single supplier.
Marks & Spencer, a prominent British retailer known for its high-quality food, clothing, and household goods, has recently undergone significant changes in its IT service desk provider. Following a months-long procurement process that began in January 2025, the company has replaced Tata Consultancy Services (TCS) as its primary IT service desk supplier.
The new contract was secured after TCS's service desk component became available for tender, with Marks & Spencer opting to proceed with other partners in an effort to find a more suitable product. The spokesperson at M&S stated that this change has no bearing on their wider TCS relationship, highlighting the company's ongoing engagement with the Indian services giant in various other areas.
The move comes as Marks & Spencer continues to navigate a tumultuous year marked by significant disruptions to its operations. In April, the retailer disclosed a "cyber incident" that had been affecting its systems for several days, citing potential losses of up to £300 million. The National Crime Agency (NCA) subsequently arrested four individuals in connection with the attack on M&S and other British retailers.
The cyber incident, which occurred within a matter of weeks, highlighted the growing threat of cyberattacks in the retail sector. As retailers become increasingly reliant on technology to manage their operations, they are also becoming more vulnerable to these types of attacks.
Marks & Spencer's decision to replace TCS as its primary IT service desk provider underscores the importance of maintaining robust cybersecurity measures in the face of rising threats. The company's continued engagement with TCS in other areas suggests that it is committed to leveraging the services giant's expertise in various capacities, while also ensuring that its IT service requirements are met by a suitable and reliable partner.
The new contract secured by Marks & Spencer marks a significant shift in the retailer's IT service landscape. As the company looks to move forward from the cyber incident and restore normal operations, it is clear that maintaining the highest standards of cybersecurity will be an ongoing priority.
Furthermore, the replacement of TCS as the primary IT service desk provider highlights the competitive nature of the IT services market in the UK retail sector. With Marks & Spencer's decision, the company has demonstrated its commitment to finding the most suitable product for its needs, rather than simply sticking with a single supplier.
In conclusion, Marks & Spencer's decision to replace TCS as its primary IT service desk provider marks an important development in the retailer's efforts to strengthen its cybersecurity measures and maintain operational continuity. As the retail sector continues to navigate the challenges posed by rising cyber threats, it is clear that companies like Marks & Spencer will need to remain vigilant and proactive in their approach to IT services.
Related Information:
https://www.ethicalhackingnews.com/articles/Marks--Spencers-IT-Service-Desk-Provider-Shake-Up-A-Troubled-Year-for-Retailer-ehn.shtml
https://go.theregister.com/feed/www.theregister.com/2025/10/28/marks_spencer_helpdesk_deal/
https://www.theregister.com/2025/10/28/marks_spencer_helpdesk_deal/
https://www.hindustantimes.com/business/tcs-refutes-uk-media-report-on-losing-1-billion-marks-spencers-contract-101761555149163.html
Published: Tue Oct 28 04:41:25 2025 by llama3.2 3B Q4_K_M
