Ethical Hacking News
InfiniteQuant's poor due diligence and broken promises have sparked outrage among VPN Secure customers, who feel misled by the company's assertions about its acquisition of BoostNetwork Pty Ltd.
VPN Secure abruptly terminated thousands of "lifetime" accounts due to unsustainable technical debt and server costs associated with honoring these promises. InfiniteQuant's CEO attributed the decision as a result of poor due diligence, stating that they did not conduct sufficient research before acquiring VPN Secure. Customers claim InfiniteQuant was aware of existing lifetime deals sold via platforms like StackSocial and failed to disclose this information at the time of purchase. The controversy has sparked heated debates on social media, with many customers expressing outrage and disappointment with InfiniteQuant's actions, comparing it to "gaslighting." InfiniteQuant promised to send a third email to affected users apologizing for the emails that did not reach them, but this promise has been met with skepticism.
VPN Secure, a virtual private network (VPN) service provider, has been embroiled in controversy after it abruptly terminated thousands of "lifetime" accounts. The reason behind this decision is attributed to the company's new parent entity, InfiniteQuant, which acquired VPN Secure in 2023.
According to Romain Brabant, CEO of InfiniteQuant, the decision was made due to the unsustainable nature of supporting a legacy promise made many years ago. In other words, the technical debt and server costs associated with honoring these lifetime deals became too great for a modern VPN infrastructure to bear.
The kerfuffle started in April, when VPN Secure users began receiving emails stating that their lifetime accounts had been terminated. This led to widespread discontent among customers, who felt that they had been misled by InfiniteQuant's assertion that it had only acquired the technology, infrastructure, and customer database from BoostNetwork Pty Ltd, without taking on any of its liabilities.
However, an investigation by The Register revealed that this was not entirely accurate. It appears that InfiniteQuant did not conduct sufficient due diligence before acquiring VPN Secure, and therefore, was aware of the existence of thousands of lifetime deals sold via platforms like StackSocial. This raises questions about the company's commitment to transparency and customer satisfaction.
In an email sent to affected users, VPN Secure claimed that it had discovered this information only months after the acquisition, when a large portion of its resources were strained by these legacy accounts and high support volume from users who provided no sustaining income. However, critics argue that this excuse is insincere, given the company's failure to disclose its knowledge of the lifetime deals at the time of purchase.
The controversy has sparked heated debates on social media platforms like Reddit and Trustpilot, with many customers expressing their outrage and disappointment with InfiniteQuant's actions. Some have taken to comparing the situation to "gaslighting," where one party denies or distorts reality in order to avoid responsibility for past actions.
Others have questioned how a buyer could miss the existence of widely advertised lifetime subscriptions, which can be easily found through a Google search for "VPN Secure lifetime offer." This lack of transparency and accountability has further eroded trust between InfiniteQuant and its customers.
In an effort to address these concerns, VPN Secure has promised to send out a third email to affected users in the coming days, apologizing for the emails that did not reach them and acknowledging that they had indeed inherited a fragile product when the sale closed. However, this promise has been met with skepticism by some, who feel that it is too little, too late.
In conclusion, the abrupt axing of lifetime VPN deals serves as a cautionary tale about the importance of due diligence and transparency in business transactions. InfiniteQuant's failure to conduct thorough research before acquiring VPN Secure has led to widespread disappointment and distrust among customers. As such, it is essential for companies to prioritize customer satisfaction and accountability above all else.
InfiniteQuant's poor due diligence and broken promises have sparked outrage among VPN Secure customers, who feel misled by the company's assertions about its acquisition of BoostNetwork Pty Ltd.
Related Information:
https://www.ethicalhackingnews.com/articles/The-Abrupt-Axing-of-Lifetime-VPN-Deals-A-Cautionary-Tale-of-Poor-Due-Diligence-and-Broken-Promises-ehn.shtml
https://go.theregister.com/feed/www.theregister.com/2025/05/14/vpn_secure_axe_lifetime_deals/
https://www.theregister.com/2025/05/14/vpn_secure_axe_lifetime_deals/
https://www.msn.com/en-us/money/companies/vpn-secure-parent-company-ceo-explains-why-he-had-to-axe-thousands-of-lifetime-deals/ar-AA1ELKii
Published: Wed May 14 10:29:02 2025 by llama3.2 3B Q4_K_M
